FAQ

 

Delivery/ Collection

What are your delivery options?

Doorstep courier delivery is available at a flat rate of $5.00 for orders below $80. Complimentary local delivery for all orders $80 and above.

Am I able to pick up my order in stores?

Yes, of course! Please select the Self-Collection option upon checkout. Your order will be available for collection within 1-3working days at our store.
Store address: 328 North Bridge Road #01-12 Raffles Hotel Shopping Arcade Singapore 188719. Nearest MRT is City Hall Station.

Do you ship internationally?

Currently, we are unable to ship internationally. However, shipping to Malaysia, Thailand and Indonesia is possible. Please contact us regarding shipping rates to your address.

Exchange/Returns

What is your exchange/returns policy?

If what you got does not fit your needs or you simply have a change of mind, you have 14 days to exchange your purchase at our store, subject to availability. Please make sure your purchase is its original condition and unused/unwashed with their labels on. Exchange/return exceptions: Innerwear, accessories, jewelry, personal care items and sale/promo items.

A top-up will be required for an item of a higher value.

How do I return a defective or faulty item?

If the item you received is defective or faulty, return your item at our store within 14 days and we will take care of it. In the case where you would like a refund, we will process the refund within 3 working days upon receipt of your returned item(s).

May I return or exchange a sale item?

All sale items purchased are not eligible for returns or exchanges.

Orders

I just made a purchase and accidentally ordered the wrong item or wrong size. What can I do about it?

Just drop us a message via info@gathershop.co with your order number within two hours of your order being placed to ensure that we are aware of the changes. We will do our best to amend the order.

Am I able to stack my discounts?

You may only enter one discount code at check out. Credits may be stacked with use of a discount.

Help! I am trying to access your website but there is a problem.

If you are encountering issues, you may try the following:

  • Ensure your web browser is up-to-date.

  • Access our website using a different web browser.

  • Clear your cookies through your internet options.

  • If it still isn't working, don't hesitate to contact us!

Sale

Are sale items eligible for local delivery or international shipping?

Yes! Sale items are eligible for doorstep courier service. Shipping to Malaysia, Thailand and Indonesia is possible, please contact us to find out the shipping rates to your address.

Am I able to pick up my sale order in stores?

Yes, of course! Please select the Self-Collection option upon checkout. Your order will be available for collection within 1-3working days at our store. Store address: 328 North Bridge Road #01-12 Raffles Hotel Shopping Arcade Singapore 188719. Nearest MRT is City Hall Station.

Are sale items eligible for returns or exchanges?

All sale items purchased are not eligible for returns or exchanges. Kindly check through all items before purchasing.

Can I apply a discount code on sale items?

Discount codes are not applicable on sale items. You may however, use shopping credits for your sale purchases. 

What happens if the sale items I received have a defect?

If the sale item you received is defective or faulty, return your item within 14 days and we will take care of it.